Shipping policy
Shipping Policy
Processing & Shipping Times
We process orders quickly so you can get your WOWBROW products as soon as possible. Orders placed before 12:00 CET on weekdays are processed and shipped the same day.
Once your order has been shipped, you will receive an email containing your tracking information.
Estimated delivery times:
Scandinavia: 2–5 business days
Europe: 4–7 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
All prices displayed on our website include applicable VAT and taxes. The final amount shown at checkout is the total amount you will pay for your order.
Lost or Delayed Packages
Once your order has been handed over to the carrier, it is no longer under our direct control. If your package is delayed or appears to be lost, we recommend contacting the shipping carrier directly for the latest information.
We are happy to assist in investigating and tracking the shipment if needed. Please contact us at hello@wowbrow.com and we will do our best to help.
WOWBROW is not responsible for packages that are lost after delivery to unsecured mailboxes or delivery locations.
Unclaimed Packages
Orders that are not collected from the designated pick-up point will not be refunded automatically. The customer is responsible for collecting the package. If you wish to return an order, you must first receive the package and then follow our standard return procedure. Failure to collect a package does not constitute a valid return.
For home deliveries, orders that cannot be delivered due to incorrect or incomplete address details provided by the customer will also not be refunded automatically.
To ensure a smooth delivery, please make sure that your name, address, and contact information are entered correctly when placing your order. If a package cannot be delivered due to incorrect or incomplete information, or is returned to us as unclaimed, a fee of 89 NOK will be deducted from the refund to cover return shipping and handling costs.